Terms and Conditions

Last Updated: July 29, 2026

1. Introduction

Welcome to Expath.

These Terms of Service ("Terms") govern your use of the Expath website and any relocation consultation or support services provided by Expath. By accessing this website or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. Our Services

Expath provides personalized relocation consulting and support for individuals and families moving to Taichung, Taiwan.

Our services may include relocation planning, housing search assistance, settlement services, relocation consultations, and practical guidance related to living in Taiwan.

The scope of each service is described on its respective service page.

3. Professional Scope

Expath provides guidance, recommendations, and practical relocation support.

Unless explicitly stated otherwise, Expath does not provide legal advice, immigration legal services, tax advice, financial advice, or government representation.

Any information regarding visas, ARC applications, or government procedures is provided for general informational purposes only and should not be considered legal advice.

Clients remain responsible for submitting their own applications and complying with all applicable laws and government requirements.

4. Housing Search Services

Where applicable, Expath may assist clients in identifying suitable rental properties and providing guidance throughout the housing search process.Expath provides bilingual relocation support and works with a licensed local real estate agency for property brokerage and lease transactions.

If brokerage services are provided by a licensed real estate agent, any applicable brokerage commission will follow Taiwan's standard real estate practices and will always be explained before proceeding.

No brokerage commission is owed for properties that were not introduced by Expath.

5. Fees and Payment

Service fees are listed on the Services page unless otherwise agreed in writing.

Payment must be made according to the terms of the selected service before work begins unless otherwise arranged.

Clients are responsible for any third-party costs, including but not limited to government fees, translation fees, landlord deposits, utility deposits, banking fees, transportation costs, or other expenses unrelated to Expath's consulting services.

6. Appointments, Cancellations, and Rescheduling

Free Discovery Call

Free Discovery Calls may be rescheduled or cancelled at any time. If you are unable to attend, we kindly ask that you provide at least 12 hours' notice whenever possible.

Repeated missed appointments without notice may result in future bookings being declined.

Relocation Consultation

Clients may reschedule a Relocation Consultation at no additional charge if at least 24 hours' notice is provided.

Cancellations made:

  • More than 24 hours before the appointment: Eligible for a full refund or rescheduling.

  • Less than 24 hours before the appointment: Eligible for rescheduling only.

  • Failure to attend without prior notice ("no-show"): The consultation fee is non-refundable.

Settlement Services

Settlement Services are scheduled around your arrival and may involve advance planning, reservations, or coordination with third parties.

  • Cancellations made more than 72 hours before the scheduled service are eligible for a full refund.

  • Cancellations made within 72 hours may be subject to a partial charge for time already committed or non-refundable third-party expenses.

  • If Expath has already incurred costs on your behalf (such as transportation, bookings, or service reservations), those costs are non-refundable.

Ongoing Support

Clients subscribed to an ongoing support plan may cancel their subscription at any time.

  • Cancellation will take effect at the end of the current billing period.

  • No partial refunds are provided for unused time within the current billing period unless otherwise required by law.

Expath-Initiated Changes

If Expath needs to reschedule an appointment due to unforeseen circumstances, clients will be offered the earliest available alternative appointment or a full refund if rescheduling is not possible.

Exceptional Circumstances
We understand that unexpected situations can arise. If you experience an emergency or unforeseen event, please contact us as soon as possible. Expath will review cancellation requests on a case-by-case basis and will make reasonable efforts to provide a fair solution.

7. Client Responsibilities

Clients agree to provide accurate and complete information throughout the relocation process.

Clients are responsible for reviewing documents, attending scheduled appointments, responding to requests in a timely manner, and complying with Taiwanese laws and regulations.

Expath is not responsible for delays or issues resulting from inaccurate, incomplete, or outdated information provided by the client.

8. Limitation of Liability

While Expath strives to provide accurate, up-to-date, and practical guidance, many aspects of relocation depend on third parties, including landlords, government agencies, banks, employers, schools, healthcare providers, and utility companies.

Expath cannot guarantee specific outcomes, including visa approvals, housing availability, government processing times, or decisions made by third parties.

To the fullest extent permitted by law, Expath shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of its services or website.

9. Intellectual Property

All content on this website, including text, graphics, logos, photographs, branding, and original materials, is the property of Expath unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.

11. Changes to These Terms

Expath reserves the right to update these Terms of Service at any time.

Any updates will be posted on this page with the revised "Last Updated" date. Continued use of the website or services after changes have been published constitutes acceptance of the updated Terms.

12. Contact

If you have any questions regarding these Terms of Service, please contact us.

Expath

Email: expathtw@gmail.com

Taichung, Taiwan